If you are not satisfied with your purchase, you can return unworn items for another size or a refund within 28 days of receiving your order.
Instructions for returns
- To request authorisation for returned goods please submit your request to the e-mail address firstname.lastname@example.org, specifying in your e-mail message the codes of the articles that you want to return and the form of compensation you would like to be granted: a different size or a refund. Once your return request has been received you will receive a confirmation e-mail.
- You can choose two types of compensation:
- Change for Another Size: you can only change the items for another size or a different colour of the same item, if available. It is not possible to exchange the item of clothing for another item. Only one free exchange is permitted per article
- Refund: we will process refunds once the returned article has been received by us, checked and approved. Return deliveries must take place within 28 days of receipt of the order.
- Returns must be sent back inside the original box.
- The item must be returned using the shipping method indicated in the e-mail that we send you.
- Return shipping is FREE.
- We reserve the right to request photographic evidence from you before authorising returns of faulty goods and agreeing to bear the cost of shipping the item back to our premises.
- We also reserve the right to refuse unauthorised returns, returns that are sent using shipping methods other than the one indicated in our instructions email, or which do not comply with all the stipulated conditions.
The acceptance of any such returned articles will in any case entail the application of a charge amounting to 30% of the value of the returned goods.